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Anger should be a fleeting emotion, not a state of mind

I was sitting in the waiting room of my GP’s office and a young woman approached me asking me if I wanted her to let me know when my name came up on the LCD screen. I told her that would be great as, although I always request that they call my name when it’s my turn, I once waited for an hour and a half only to be told that my appointment had been cancelled because I hadn’t turned up.

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